What is your European / international returns policy?

Our EU and international returns policy is the same as our UK returns policy:

  • You have 14 days from the day after receipt of the goods, to request a refund
  • We will only accept the return of goods that have been unused
  • Goods must be returned in their original packaging
  • We advise that customers return goods via recorded delivery as we may not be able to fulfill your refund if the goods are lost in transit and have not been tracked
  • For all unwanted items, we do not cover the cost of posting the goods back to us
  • For all faulty items, we do cover the cost of posting the goods back to us
  • Your refund will be issued within 14 days from the date that the goods reach our warehouse
  • For all unwanted items, we will refund you the cost of the items excluding any original delivery costs. 
  • For all faulty items, we will refund you the cost of the items including any original delivery costs.