We apologise that you've received a faulty item!
Under the Consumer Contracts Regulations, if good(s) are faulty, online customers have the exact same rights as those buying face-to-face. If an item is faulty, you have the right to a full refund, within a reasonable time of receiving the goods.
If you have received a faulty item, please email us at firstname.lastname@example.org or call 0161 300 6202. Our office is open Monday - Friday, 9.00am - 5.00pm. We will then issue you with a returns reference number and our returns address.
As soon as the faulty goods have been returned to our warehouse, we will dispatch the replacement goods to you and reimburse you for the cost incurred to post the faulty item(s) back to us.
Alternatively, if you would not like replacement goods dispatched to you and would simply like a refund, as soon as the items have been returned to our warehouse, we will issue you with a full refund (cost of your order including any additional delivery charge if applicable) and reimburse you for the cost incurred to post the faulty item(s) back to us.
If you would like the cost of return postage immediately, simply email us a copy of your postage receipt, and we will reimburse you immediately.