1. Acceptance of Terms
These terms and conditions apply to all users of the Site including casual browsers.
2. Contract Forming Process
In placing an order on welovelinen.com by clicking on 'confirm' you are making an offer to purchase the goods listed in the order at the price stated in the order. We Love Linen reserves the right to accept or decline this offer. If the offer is accepted (and the contract concluded) you will either be sent an email to confirm that the goods have been dispatched to your stated delivery address, or contacted by phone/email to arrange a delivery date for your goods. The contents of your shopping basket can be viewed and edited at any time during the purchasing process by clicking on the basket icon on the top right hand side of the page. Prior to submission of your order any personal details - for instance billing address, credit card number - can be edited by returning to the checkout screen. If you wish to correct any input errors after submitting your order this can be done by emailing email@example.com
with details of your name, order number, postcode and any changes required.
We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.
Please note that all photographs and illustrations are representative only. Computer monitors vary greatly in colour and the shade is not an exact representation of the product. Please note that we can offer sample cuttings on "CHARLOTTE THOMAS" products (excludes all filled products and bathroom products). If you wish to order a "CHARLOTTE THOMAS" sample cutting then please email firstname.lastname@example.org with your requirements and we will send by 1st class post..
5. Provision of Information
You agree to provide true, accurate and complete information about yourself whenever you order any items from us.
All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges. In the event that you order an item and the price published on the site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price.
You may pay for your order online by using most major Credit and Debit cards.
8. Acceptance of Delivery
A signature will be required to acknowledge delivery of your order. This signature will be proof that you or the person to whom the order was addressed has received the order. Ownership of the items in your order will pass to you on delivery.
9. Right to Cancel, Returns and Refunds
If you wish to return an item, you have 14 days from the day after receipt of the goods to request a refund, provided the goods have been unused and are returned in their original packaging. Please ensure you obtain "PROOF OF POSTING" when returning your product.
If you wish to return an unwanted item, please email our customer service team at email@example.com who will issue you with our returns address and a unique returns reference number. We currently do NOT offer "Click & Collect" or free return service.
Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
These terms and conditions will be interpreted and constructed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.
Our company operates a BS EN ISO 9001:2015 quality policy. Please click here
to view our quality statement.