Free UK Delivery On All Orders Over £50

How do I return a faulty item?

We're sorry you've received a faulty item!

If you wish to return a faulty item, please email our customer service team at who will issue you with our returns address and a unique returns reference number. 

We will cover the cost of all faulty items being sent back to us, whether for a full refund or for a replacement. 

If you require a refund, once the goods have been received at our warehouse, we will issue you with a refund and notify you via email. 

As the item is faulty, you will be refunded for the cost of the items, including any original delivery costs if applicable.

Please allow up to 14 days from the date that the goods reach our warehouse to receive your refund.

If you require a replacement item being sent to you, we will do so once the faulty item has been received at our warehouse and will notify you via email when the replacement goods have been dispatched. There will be no delivery charge when sending out replacement goods of faulty items.