Help & Contact

Please select the subject below and click for more information.

I have a question about an item. Who do I contact?

If you have a question about an item, you can click on the "ask a question" tab that is available on every product. We will respond to your query within one working day. 

Alternatively, you can email us at info@welovelinen.com or call our dedicated customer service team on 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

I have a question about my order. Who do I contact?

If you have a question about your order, please contact our dedicated customer service team by emailing info@welovelinen.com or calling 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

Does We Love Linen have a store?

No, We Love Linen does not have a store. We are an online retailer and do not have a high street presence. 

How do you find out about job vacancies at We Love Linen?

We post job vacancies on several employment websites, so keep a look out! 

Even when we're not recruiting, we welcome CVs and keep great candidates in mind for future vacancies. So feel free to email us your CV and a short covering letter about why you want to work for We Love Linen. Email Holleh Nowrouz, e-Commerce Manager at hn@welovelinen.com

Internships

We are always looking for interns to join us at We Love Linen HQ. Our internships vary from one week to three months, so if you're interested, please email us with your CV and covering letter. Email Holleh Nowrouz, e-Commerce Manager at hn@welovelinen.com

As a blogger, how do I work with We Love Linen?

If you would like to blog for We Love Linen, please email Holleh Nowrouz, e-Commerce Manager at hn@welovelinen.com

Make sure to include your amazing blog post ideas in the email! 

As a supplier, how do I get in touch with the We Love Linen buying team?

If you are a supplier and looking to get in touch with the buying team here at We Love Linen, please email info@welovelinen.com and include "FAO Buying Team" in the subject line of your email. 

How do I become a We Love Linen affiliate?

We will soon be offering a great affiliate program with huge benefits, so watch this space!

Bed Linen

Duvet Covers

  • Single duvet cover - 137cm x 200cm (54" x 78")
  • Double duvet cover - 200cm x 200cm (78" x 78")
  • King duvet cover - 228cm x 218cm (90" x 86")
  • Super King duvet cover - 260cm x 218cm (102" x 86")

 

Pillowcases

  • Housewife pillowcase - 50cm x 75cm (20" x 30")
  • Oxford pillowcase - 50cm x 75cm + 5cm border (20" x 30" + 2" border)

 

Fitted Sheets

  • Bunk - 76cm x 190cm + 22cm depth (30" x 75" + 8")
  • Single - 90cm x 190cm + 30cm depth (35" x 75" + 12")
  • 4ft - 122cm x 190cm + 30cm depth (48" x 75" + 12")
  • Double - 137cm x 190cm + 30cm depth (54" x 75" + 12")
  • King - 150cm x 200cm + 30cm depth (59" x 79" + 12")
  • Super King - 180cm x 200cm + 30cm depth (71" x 79" + 12")

 

Flat Sheets

  • Single - 178cm x 254cm (70” x 100”)
  • Double - 228cm x 254cm (90” x 100”)
  • King - 254cm x 275cm (100" x 108")
  • Super King - 274cm x 297cm (108" x 117")

 

Platform Valance Sheets

  • Single - 90cm x 190cm + 41cm drop (35" x 75" + 16" drop)
  • 4ft - 122cm x 190cm + 41cm drop (48" x 75" + 16" drop)
  • Double - 137cm x 190cm + 41cm drop (54" x 75" + 16" drop)
  • King - 150cm x 200cm + 41cm drop (59" x 79" + 16" drop)

 

Fitted Valance Sheets

All fitted valance sheets have a drop of 16" (41cm).

  • Single - 90cm x 190cm + 23cm box (35" x 75" + 9"). Total drop, including the box, is 25" (64cm)
  • Double - 137cm x 190cm + 23cm box (54" x 75" + 9"). Total drop, including the box, is 25" (64cm)
  • King - 150cm x 200cm + 25cm box (59" x 79" + 10"). Total drop, including the box, is 26" (66cm)

Duvets, pillows & protectors

Duvets

  • Single - 137cm x 200cm (54"” x 79”")
  • Double - 200cm x 200cm (79" x 79")
  • King - 228cm x 218cm (90" x 86")
  • Super king - 260cm x 218cm (102" x 86")

 

Pillows

  • 48cm x 74cm (19" x 29")

 

Protectors

  • Single - 90cm x 190cm (35" x 75")
  • Double - 137cm x 190cm (54" x 75")
  • King - 150cm x 200cm (59" x 79")
  • Super king - 180cm x 200cm (71" x 79")

 

Pillow Protector

  • 50cm x 75cm (20" x 30")

Children’s Bed Linen

Children's Duvet Covers

  • Single - 135cm x 200cm (53" x 79")
  • Double - 200cm x 200cm (79" x 79")

 

Children's Pillowcases

  • 50cm x 75cm (20" x 30")

 

Children's Fitted Sheets

  • Single - 90cm x 190cm + 25cm box (35" x 75" + 9" box)
  • Double - 135cm x 190cm + 25cm box (53" x 75" + 9" box)

Table Linen

Tablecloths

  • 89cm x 89cm (35” x 35”)
  • 115cm x 115cm (45” x 45”)
  • 132cm x 132cm (52” x 52”)
  • 132cm x 178cm (52” x 70”)
  • 137cm x 137cm (54” x 54”)
  • 137cm x 178cm (54” x 70”)
  • 137cm x 229cm (54” x 90”)
  • 160cm x 160cm (63” x 63”)
  • 178cm x 178cm (70" x 70")
  • 178cm x 274cm (70" x 108")
  • 178cm x 229cm (70" x 90")
  • 178cm x 366cm (70" x 144")
  • 229cm x 229cm (90" x 90")
  • 88cm in diameter (35" circular)
  • 137cm in diameter (54” circular)
  • 178cm in diameter (70” circular)

 

Napkins

  • 40cm x 40cm (16" x 16")

Do I have to create an account?

To order from We Love Linen, you must create an account. This means that you can then order from us without having to enter all your details every time. You can also view all of your previous orders, making re-ordering a lot easier!

How do I create an account?

You can either create an account now or shop first and when you're ready to buy, create your account then. 

To create an account, you simply need to provide us with your name, email address and billing address. Then you'll be ready to buy!

How do I reset my password?

Don't worry if you've forgotten your password. When you're on the Log In page of the website, simply enter your email address and click "Forgotten Password?" You will then be sent an email from us, requesting you to reset your password by following the link. 

If you are still having trouble logging in, you can reply to the reset email you were sent. 

Can I amend my account details?

Yes, it's really easy to change your We Love Linen account details. When you are logged in to your account, simply click on Your Account at the top of page and then click on "My Details". 

Why can I not sign into my account?

Having trouble signing into your We Love Linen account? First try resetting your password. To do this, enter your email address  on the Log In page and click "Forgotten Password?" You will then be sent an email from us, requesting you to reset your password by following the link. 

If you are still having trouble signing in, please contact us by emailing info@welovelinen.com or calling our dedicated customer service team on 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

How can I subscribe/unsubscribe to the newsletter?

Be the first to find out about the latest news and offers from We Love Linen, by subscribing to our mailing list. Don't worry, we promise not to inundate your inbox with emails!

To unsubscribe from our newsletter, please log in to your account and click on "My Details". Here you will be able to untick the box to receive our newsletter. Alternatively, please email us and tell us why you want to unsubscribe and we may be able to change your email settings, so you're only receiving emails of interest. 

How do I close my We Love Linen account?

We're sorry to see you go! But if you really want to close your We Love Linen account, please email our customer service team at info@welovelinen.com and we will remove all your information from our records. But remember, you're welcome back anytime!

What is your UK returns policy?

If you wish to return an item, you have 14 days from the day after receipt of the goods to request a refund, provided the goods have been unused and are returned in their original packaging. 

If you wish to refund your item, we advise you do so via recorded delivery as we may not be able to fulfill your refund if the goods are lost in transit and have not been tracked.

For all unwanted items, we do not cover the cost of posting the goods back to us. For all faulty items, we do cover the cost of posting the goods back to us.

Your refund will be issued within 14 days from the date that the goods reach our warehouse.

For all unwanted items, we will refund you the cost of the items excluding any original delivery costs. For all faulty items, we will refund you the cost of the items including any original delivery costs. 

What is your European / international returns policy?

Our EU and international returns policy is the same as our UK returns policy:

  • You have 14 days from the day after receipt of the goods, to request a refund
  • We will only accept the return of goods that have been unused
  • Goods must be returned in their original packaging
  • We advise that customers return goods via recorded delivery as we may not be able to fulfill your refund if the goods are lost in transit and have not been tracked
  • For all unwanted items, we do not cover the cost of posting the goods back to us
  • For all faulty items, we do cover the cost of posting the goods back to us
  • Your refund will be issued within 14 days from the date that the goods reach our warehouse
  • For all unwanted items, we will refund you the cost of the items excluding any original delivery costs. 
  • For all faulty items, we will refund you the cost of the items including any original delivery costs. 

 

How do I return an item?

If you wish to return an unwanted item, please email our customer service team at info@welovelinen.com who will issue you with our returns address and a unique returns reference number. 

Once the goods have been received at our warehouse and deemed resaleable, you will be issued a refund and notified of this refund via email. 

Please allow up to 14 days from the date that the goods reach our warehouse to receive your refund.

If the items are unwanted, you will be refunded for the cost of the items, excluding any original delivery costs if applicable. We will not cover the cost of returning these goods to us. 

 

How do I return a faulty item?

We're sorry you've received a faulty item!

If you wish to return a faulty item, please email our customer service team at info@welovelinen.com who will issue you with our returns address and a unique returns reference number. 

We will cover the cost of all faulty items being sent back to us, whether for a full refund or for a replacement. 

If you require a refund, once the goods have been received at our warehouse, we will issue you with a refund and notify you via email. 

As the item is faulty, you will be refunded for the cost of the items, including any original delivery costs if applicable.

Please allow up to 14 days from the date that the goods reach our warehouse to receive your refund.

If you require a replacement item being sent to you, we will do so once the faulty item has been received at our warehouse and will notify you via email when the replacement goods have been dispatched. There will be no delivery charge when sending out replacement goods of faulty items. 

How do I return an incorrect item?

We're sorry to hear you've received the wrong item!

Please email our customer service team at info@welovelinen.com who will issue you with our returns address and a unique returns reference number, for you to return the incorrect item to us. 

We will issue the immediate dispatch of the correct item to you. There will be no delivery charge when sending out correct goods to you. 

We will also reimburse the cost incurred to post the incorrect item back to us. 

How long does it take to process a return?

As soon as we receive the unwanted goods back at our warehouse, we will process your return, but please allow a maximum of 14 days from the date we receive them. You will receive an email notification as soon as your refund has been processed. 

We will refund the credit or debit card of the customer who originally placed and paid for the order.

Have you received my return?

As soon as your return has been received at our warehouse and your refund has been issued, you will be notified via email. 

Who pays for the return postage?

For the return of unwanted items, we do not cover the cost of posting the goods back to us.

For the return of faulty or incorrect items, we do cover the cost of posting the goods back to us.

How long does it take to receive a refund?

We usually refund customers within one working day of receiving the returned goods at our warehouse. However, please allow up to 14 working days for us to process your return. 

As soon as we refund your order, you will be notified via email. 

Can I return sale items?

Yes, you can return all items purchased on the We Love Linen website. You will simply be refunded the cost that you originally paid for the item, regardless if the price has been reduced further. 

How do I exchange an item?

If you wish to exchange an item, you have 14 days from the day after receipt of the goods to request an exchange, provided the goods have been unused and are returned in their original packaging.

Please email our customer service team at info@welovelinen.com who will issue you with our returns address and a unique returns reference number.

We will not cover the cost incurred to post the item back to us and you will have to pay the cost of delivery for the exchanged item. 

Once the goods have been received at our warehouse and deemed resaleable, your replacement item will be dispatched and you will be notified via email. 

 

How long will it take to receive my exchanged item?

As soon as we receive your item back at our warehouse and it has been deemed resaleable, we will issue the immediate dispatch of the exchanged goods.

You will receive an email notification once the exchanged goods have been dispatched. 

How long after delivery can I return/exchange an order?

Under the Consumer Contracts Regulations, you can return or exchange items 14 calendar days from the day after you receive your goods.

Proof of postage is sufficient evidence of returning goods.

Do you have a size guide?

Yes, we have a size guide for all bedding we sell on the website. Click here for more information on UK bedding sizes. 

Do you have care instructions?

Yes, all products on our website include information about care instructions. To see this information, simply click on the "Care Instructions" drop down box that is visible on all product pages. 

How do I find out more information about a product?

Product information is available in three drop down boxes that are visible on all product pages:

  • PRODUCT DETAILS
  • SIZES
  • CARE INSTRUCTIONS

If you require any additional information on products, you can click on the "ask a question" tab that is available on every product. We will respond to your query within one working day. 

Alternatively, please contact our customer service team. Email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

Can you tell me when an item is back in stock?

If an item is in stock, it will state "ITEM IN STOCK" on the product. If it is not in stock, you will be unable to add the item to your shopping basket. 

We do not currently have the facility to alert customers when an item is back in stock, so we suggest regularly checking the website and stock is updated on a weekly basis. 

Do you offer student discount?

We currently do not offer student discount. But we are always offering great discounts, so make sure you sign up to our email newsletter to receive them!

Why won’t my discount code work?

If you have a We Love Linen discount code but it isn't working, first check that the code is spelled correct as they are case sensitive. Also ensure that you are not attempting to use a code that has expired or that you are using it on products that are not applicable. 

If the code is still not working, please contact us so we can make sure you get your discount! Email us at info@welovelinen.com or call our dedicated customer service team on 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

What happens if I forget to use my discount code?

Unfortunately we cannot add a discount onto an order that has already been placed so make sure you remember to use it! 

Will my parcel be charged customs & import charges?

We do not have any control over custom and import charges, so we suggest you contact your local customs office for current charges prior to ordering, to avoid any charges you may not be expecting. Should you be charged for taxes and/or handling fees when you order is passed through customs, these charges must be paid by the person receiving the parcel.

How can I pay for my order?

You can pay for your order with the below payment methods:

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • PayPal
  • American Express
  • Visa Electron

We take security very seriously, so all of your security details are safe with us. 

Can I pay with PayPal?

Yes, we accept PayPal as a payment method for your order. 

The PayPal payment option is listed as an "Alternative Payment Option" on the checkout page.

When will my account be charged for a We Love Linen order?

Payment will be taken as soon as you click the "Pay Now" button on the final checkout page. 

What are the delivery options?

We currently only offer standard UK delivery options. However, should you need your order urgently, please call our customer service team on 0161 300 6202 and we may be able to offer you a faster shipping method. Please note our office is open Monday - Friday, 8.30am - 5.30pm.

How much is delivery?

UK MAINLAND DELIVERY

Free UK delivery* on all orders over £50.

For orders below £50, our standard UK delivery is £3.99.

*Free delivery applies only to UK mainland. Orders to Northern & Southern Ireland & Scottish Highlands have individual delivery policies.

 

NORTHERN IRELAND DELIVERY

The cost of delivery is dependent on weight:

  • Less than 15kg: £15
  • More than 15kg: £20

 

SOUTHERN IRELAND DELIVERY

The cost of delivery is dependent on weight:

  • Less than 15kg: £15
  • More than 15kg: £20

 

SCOTTISH HIGHLANDS & ISLANDS DELIVERY

The cost of delivery is dependent on weight:

  • Less than 15kg: £15
  • More than 15kg: £20


CHANNEL ISLANDS DELIVERY

The cost of delivery is dependent on weight:

  • Less than 15kg: £15
  • More than 15kg: £20


EUROPEAN DELIVERY

The cost of delivery is dependent on weight:

  • Up to 10kg: £15
  • 10kg - 20kg: £20
  • More than 20kg: £35


INTERNATIONAL DELIVERY

There is a flat rate delivery fee of £70.00 for international deliveries. However, if you are wanting your order to be delivered internationally, please contact us as we will always seek to find our customers the cheapest shipping method available. Email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

Where do you deliver to?

We Love Linen deliver worldwide. 

Where is your UK Delivery information?


FREE DELIVERY To all UK Mainland destinations on orders over £50. 

Standard UK Mainland delivery is £4.99.  Products will be delivered between 3-5 working days.

Next day UK Mainland delivery is £5.99.  (Weekdays only) Order must be placed by 12.00 noon.

Free delivery applies to UK Mainland only. Orders to Northern Ireland, Southern Ireland & Scottish Highlands have individual delivery policies. 

Do you provide European delivery?

Yes, we delivery to Europe. 

The cost of European delivery is dependent on weight:

  • Up to 10kg: £15
  • 10kg-20kg: £20
  • More than 20kg: £35

Products will be delivered between 7-14 working days.

Do you provide international delivery?

Yes, we delivery internationally.

There is a flat rate delivery fee of £70.00 for international deliveries. However, if you are wanting your order to be delivered internationally, please contact us as we will always seek to find our customers the cheapest shipping method available. Email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

How long will UK delivery take?

Our UK standard delivery is 3-5 working days. 

We currently do not offer a next day delivery service, however, should you need your order urgently, please call our customer service team on 0161 300 6202 and we may be able to offer you a faster shipping method. Please note our office is open Monday - Friday, 8.30am - 5.30pm.

How long will European delivery take?

European delivery will take 7-14 working days. 

How long will international delivery take?

International delivery will take 7-14 working days. 

Can I track my delivery?

If your order has been sent to you using a trackable service, you can follow the journey to you. If you included your mobile telephone number with your order, you'll receive a text message from our courier service once your order is on its way. Simply click on your tracking link in this text message to view the up-to-date tracking.

What do I do if my order has not arrived?

If you have still not received your order within our delivery time frames, please email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.  

Please find our delivery times below:

UK MAINLAND DELIVERY - Orders will be delivered within 3 to 5 working days.

NORTHERN IRELAND DELIVERY - Orders will be delivered within 3 to 5 working days. 

SOUTHERN IRELAND DELIVERY - Orders will be delivered within 3 to 5 working days. 

SCOTTISH HIGHLANDS & ISLANDS DELIVERY - Orders will be delivered within 3 to 5 working days. 

CHANNEL ISLANDS DELIVERY - Orders will be delivered within 3 to 5 working days. 

EUROPEAN DELIVERY - Order will be delivered within 7 to 14 working days.

INTERNATIONAL DELIVERY - Order will be delivered within 7 to 14 working days.

Will my parcel be charged customs & import charges?

We do not have any control over custom and import charges, so we suggest you contact your local customs office for current charges prior to ordering, to avoid any charges you may not be expecting. 

Should you be charged for taxes and/or handling fees when you order is passed through customs, these charges must be paid by the person receiving the parcel. 

How do I place an order?

To place an order, simply select the item you are looking for, choose the colour and size if applicable and click "add to bag". 

Your item will then appear in your drop-down basket and you can either click "checkout" or continue shopping. 

Should you wish to proceed straight to checkout, you will be directed to the "view your basket" page, where you can amend your items and/or quantities and then continue to the payment gateway. 

Can I call to place an order?

If you are struggling to place your order online, please feel free to call our customer service team on 0161 300 6202 and we will be able to take your order over the phone.  

Our office is open Monday - Friday, 8.30am - 5.30pm. 

How do I know if my order was successful?

Once you have successfully placed an order, you will receive an order confirmation email. If you do not receive this email and you have checked the junk folder of your inbox, please contact email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm. 

 

Can I amend my order after I’ve placed it?

If you are wanting to amend an order that you have recently placed, please contact us immediately. Email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm. 

We are only able to amend orders that have not yet been dispatched from our warehouse. If you request an amendment to your order once goods have been dispatched, you will have to wait to receive your order and then request a return or refund. 

Can I cancel my order after I’ve placed it?

Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

Should you wish to cancel your order, prior to the dispatch or receiving of your good(s), please contact us immediately. Email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm. Should the items not have been dispatched we are warehouse, we will be able to simply cancel your order and issue you with a full refund (cost of the order including the delivery charge). Should your order already have been dispatched, please return the goods to us. Once the goods have been returned to our warehouse and deemed saleable, we will issue you with a refund for the cost of your order (excluding the delivery charge and the charge incurred for return postage). 

Where is my order?

If your order has been sent to you using a trackable service, you can follow the journey to you. If you included your mobile telephone number with your order, you'll receive a text message from our courier service once your order is on its way. Simply click on your tracking link in this text message to view the up-to-date tracking.

If you have still not received your order within our delivery time frames, please email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.  

Please find our delivery times below:

UK MAINLAND DELIVERY - Orders will be delivered within 3 to 5 working days.

NORTHERN IRELAND DELIVERY - Orders will be delivered within 3 to 5 working days. 

SOUTHERN IRELAND DELIVERY - Orders will be delivered within 3 to 5 working days. 

SCOTTISH HIGHLANDS & ISLANDS DELIVERY - Orders will be delivered within 3 to 5 working days. 

CHANNEL ISLANDS DELIVERY - Orders will be delivered within 3 to 5 working days. 

EUROPEAN DELIVERY - Order will be delivered within 7 to 14 working days.

INTERNATIONAL DELIVERY - Order will be delivered within 7 to 14 working days.

How do I check if an item is in stock?

If an item is in stock, it will state "ITEM IN STOCK" on the product. If it is not in stock, you will be unable to add the item to your shopping basket. 

We do not currently have the facility to alert customers when an item is back in stock, so we suggest regularly checking the website and stock is updated on a weekly basis. 

What do I do if part of my order is missing?

Please note that if your order includes items from different brands, you may receive more than one parcel. The reason for this is that not all goods are dispatched from the same warehouse. 

All Babyface and Dreams & Drapes goods are dispatched from different warehouses, so if you ordered items from either of these brands, as well as items from any other brand, you will receive your order in more than one parcel. 

If this does not apply to you, but part of your order is still missing, please contact us and we will rectify the problem immediately. Please email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.

What do I do if I receive the wrong item?

We apologise that you've received the wrong item!

Please email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm. We will then issue you with a returns reference number and our returns address. 

As soon as the goods have been returned to our warehouse, we will dispatch the correct goods to you and reimburse you for the cost incurred to post the incorrect item(s) back to us. If you would like the cost of return postage immediately, simply email us a copy of your postage receipt, and we will reimburse you immediately. 

What do I do if I receive a faulty item?

We apologise that you've received a faulty item!

Under the Consumer Contracts Regulations, if good(s) are faulty, online customers have the exact same rights as those buying face-to-face. If an item is faulty, you have the right to a full refund, within a reasonable time of receiving the goods.

If you have received a faulty item, please email us at info@welovelinen.com or call 0161 300 6202. Our office is open Monday - Friday, 8.30am - 5.30pm.We will then issue you with a returns reference number and our returns address.

As soon as the faulty goods have been returned to our warehouse, we will dispatch the replacement goods to you and reimburse you for the cost incurred to post the faulty item(s) back to us.

Alternatively, if you would not like replacement goods dispatched to you and would simply like a refund, as soon as the items have been returned to our warehouse, we will issue you with a full refund (cost of your order including any additional delivery charge if applicable) and reimburse you for the cost incurred to post the faulty item(s) back to us.

If you would like the cost of return postage immediately, simply email us a copy of your postage receipt, and we will reimburse you immediately.

Will my parcel be charged customs & import charges?

We do not have any control over custom and import charges, so we suggest you contact your local customs office for current charges prior to ordering, to avoid any charges you may not be expecting. 

Should you be charged for taxes and/or handling fees when you order is passed through customs, these charges must be paid by the person receiving the parcel. 

I am having a problem ordering from the website. What do I do?

If you are having a problem ordering from our website, please feel free to call our dedicated customer service team on 0161 300 6202. We will either be able to talk you through any problems you may be facing or alternatively, we will be able to take your order over the phone. 

Please note that our office is open Monday - Friday, 8.30am - 5.30pm.

 

Do you have an app?

No, unfortunately We Love Linen does not have an app. However, the website is fully optimised to work on all devices, so you will have no problem browsing on any mobile or tablet.